Refund policy
Please note that due to hygiene reasons we are unable to offer returns or refunds due to change of mind or change of style/size. Please check your order carefully before purchasing.
Damage and Problems: If an item is damaged or you received the wrong item, please contact us immediately by sending an email to elevenwshop@gmail.com
To be eligible for return, your item must meet the following criteria:
1. Items must be in the same condition as when you received them.
2. The product should be in unused condition and include all items in the kit
3. Items must be in their original packaging condition. .
4. You need to provide a receipt or proof of purchase.
Refunds will be processed within 14 days of receipt of the item in its original packaging. Please note that we do not accept returns of merchandise without prior approval.
If you have any further questions or need assistance, please feel free to contact us at elevenwshop@gmail.com. We will assist you throughout the entire returns process.
Damage and Problems: If an item is damaged or you received the wrong item, please contact us immediately by sending an email to elevenwshop@gmail.com
To be eligible for return, your item must meet the following criteria:
1. Items must be in the same condition as when you received them.
2. The product should be in unused condition and include all items in the kit
3. Items must be in their original packaging condition. .
4. You need to provide a receipt or proof of purchase.
Refunds will be processed within 14 days of receipt of the item in its original packaging. Please note that we do not accept returns of merchandise without prior approval.
If you have any further questions or need assistance, please feel free to contact us at elevenwshop@gmail.com. We will assist you throughout the entire returns process.